I believe that the project has been the catalyst for some big changes in the way we operate and think. Your presence, support, enthusiasm and ability to engage the personnel involved has been integral to this.

Keith Bassett, Plant Manager, KR Castlemaine

Firstly, Reckitt Benckiser and LI pulled together to improve efficiency levels and there was a focus on both external and internal resources. Before LI arrived efficiency was not good. Secondly, there was good methodology and training using operators to support its implementation. Thirdly, there was daily and hourly focusing on performance. Since LI left, improvements have been sustained.

Bart Derde, Supply Projects Director (Europe), Reckitt Benckiser