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Manufacturing Excellence / RACI Matrix

Responsible – Accountable – Consulted – Informed

Having clear and unequivocal roles for everyone is fundamental to getting actions done quickly and projects completed efficiently:

  • Those responsible for completing tasks must be strongly influenced by the person accountable.
  • Only one person is ever accountable for the delivery.
  • Those consulted will be listened to and have their opinions incorporated as appropriate.
  • Those informed need to know the outcome but don’t need to be involved.

That’s why we recommend that you use a RACI Matrix:

  • (R) – Responsible: those who do the work to achieve the task – there can be more than one responsible person.
  • (A) – Accountable: the person ultimately accountable for the completion of the task – there must be only one accountable per task.
  • (C) – Consulted: those whose opinions are sought – two-way communication.
  • (I) – Informed: those who are kept informed – one-way communication.

Download our RACI Tip Card


Over the past three months I have been concentrating mainly on changeover reduction, waste reduction and increased throughput. There has also been a challenge to behavioural patterns. All of these efforts have been using the knowledge that you gave me and I am delighted to say that all have been successful, culminating in increased throughput, less waste and an increase in OEE from an average of 78% to around 90%. There has also been a marked improvement with people issues.

Alwin Waterhouse, Improvement Manager, British Bakeries

The course has helped me to understand that there are lots of different types of people but you need a good mix to be an effective team and to get the best results.

Front Line Manager on Aspire Programme