Responsible – Accountable – Consulted – Informed
Having clear and unequivocal roles for everyone is fundamental to getting actions done quickly and projects completed efficiently:
- Those responsible for completing tasks must be strongly influenced by the person accountable.
- Only one person is ever accountable for the delivery.
- Those consulted will be listened to and have their opinions incorporated as appropriate.
- Those informed need to know the outcome but don’t need to be involved.
That’s why we recommend that you use a RACI Matrix:
- (R) – Responsible: those who do the work to achieve the task – there can be more than one responsible person.
- (A) – Accountable: the person ultimately accountable for the completion of the task – there must be only one accountable per task.
- (C) – Consulted: those whose opinions are sought – two-way communication.
- (I) – Informed: those who are kept informed – one-way communication.