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Manufacturing Excellence / RACI Matrix

Responsible – Accountable – Consulted – Informed

Having clear and unequivocal roles for everyone is fundamental to getting actions done quickly and projects completed efficiently:

  • Those responsible for completing tasks must be strongly influenced by the person accountable.
  • Only one person is ever accountable for the delivery.
  • Those consulted will be listened to and have their opinions incorporated as appropriate.
  • Those informed need to know the outcome but don’t need to be involved.

That’s why we recommend that you use a RACI Matrix:

  • (R) – Responsible: those who do the work to achieve the task – there can be more than one responsible person.
  • (A) – Accountable: the person ultimately accountable for the completion of the task – there must be only one accountable per task.
  • (C) – Consulted: those whose opinions are sought – two-way communication.
  • (I) – Informed: those who are kept informed – one-way communication.

Download our RACI Tip Card


A key learning for me was that delegation is as much about the development of others as it is removing an action from my list. I now think of delegation as an opportunity for my team to develop and try new things. The more I do it, the more effective it is. Delegation is now one of my key management tools.

Front Line Manager on Aspire Programme

I believe that the project has been the catalyst for some big changes in the way we operate and think. Your presence, support, enthusiasm and ability to engage the personnel involved has been integral to this.

Keith Bassett, Plant Manager, KR Castlemaine