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Manufacturing Excellence / RACI Matrix

Responsible – Accountable – Consulted – Informed

Having clear and unequivocal roles for everyone is fundamental to getting actions done quickly and projects completed efficiently:

  • Those responsible for completing tasks must be strongly influenced by the person accountable.
  • Only one person is ever accountable for the delivery.
  • Those consulted will be listened to and have their opinions incorporated as appropriate.
  • Those informed need to know the outcome but don’t need to be involved.

That’s why we recommend that you use a RACI Matrix:

  • (R) – Responsible: those who do the work to achieve the task – there can be more than one responsible person.
  • (A) – Accountable: the person ultimately accountable for the completion of the task – there must be only one accountable per task.
  • (C) – Consulted: those whose opinions are sought – two-way communication.
  • (I) – Informed: those who are kept informed – one-way communication.

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Before LI came we were facing the looming recession as a premium supplier with huge pressures on our margins from the trade. By improving our efficiencies we have been able to maintain our bottom line over the current ‘crisis’. I would recommend LI Europe to any Food or Pharma business that wants to achieve rapid and sustainable productivity improvement.

Andrew Shaw, Supply Chain Director, Seven Seas

I believe that the project has been the catalyst for some big changes in the way we operate and think. Your presence, support, enthusiasm and ability to engage the personnel involved has been integral to this.

Keith Bassett, Plant Manager, KR Castlemaine