Quality and High Standards in Apprenticeship Training Policy image

Policies / Quality and High Standards in Apprenticeship Training Policy

1.0 Purpose of the Policy

LI Europe believes in helping Improvement Apprentices reach their full potential through high quality teaching, training and assessment. The purpose of this policy is to define our approach to managing the delivery of high-quality standards through robust quality assurance and continuous improvement.

2.0 Mission

Improving productivity is the absolutely essential element to ensuring manufacturing does well, and continues to be based where it has traditionally evolved.  We also believe that the knowledge, skills and enlightened approaches that have been shown to deliver world class results for the top manufacturers should be available for everyone, the apprenticeship programme being the vehicle to give access to all. LI Europe wants to deliver the highest quality standards in design, delivery and management of all aspects of our Apprenticeship programmes to drive world class results.

3.0 Roles and Responsibilities

3.1 Managing Director

The Managing Director provides governance and oversight in addition to day-to-day leadership and management of the business. He is responsible for quality systems, organisation structure, resources, safeguarding and performance reviews to ensure high quality delivery of apprenticeships.

3.2 Tutor

The tutor is the main point of contact for the apprentice. They are involved from the beginning. They mentor, monitor progress, carry out skills gap analysis to determine any additional support required and help prepare the apprentice for their End Point Assessment. The tutor communicates closely with the Trainer to ensure each apprentice is fully supported.

3.3 Trainer

The trainer delivers teaching and training in line with the curriculum using a range of learning resources that reflect the learning styles of the individual to provide an engaging experience. They communicate closely with the mentor to ensure each apprentice is fully supported.

3.4 Master Trainer

The Master Trainer is responsible for ensuring consistency and quality or training across trainers and over time.

3.5 Enrolment Coordinator

The Enrolment Coordinator is usually the first point of contact between the apprentice and LI Europe. They are responsible for engaging with potential applicants, giving them information and advice about their chosen course, or more suitable alternatives, then guiding them through the onboarding process.

3.6 Designated Safeguarding Lead

The Safeguarding Lead is the point of contact for Apprentices to report concerns or incidents and for the Tutors and Trainers to get guidance and support with any concerns they have about an Apprentice. The Safeguarding Lead, Jeremy Praud ensures that available information and training resources are current and easy to access.

4.0 Management Expectations of Quality in Apprenticeships

In line with the Mission Statement, LI Europe wants to provide the highest quality standards in design, delivery and management of the Apprenticeship Programme and has set some specific KPIs numeric targets to monitor and drive Continuous Improvement. The specific targets are set out in the annual business plan but cover the following:

  • Achieve and retain Ofsted “GOOD” and aspire to “OUTSTANDING”.
  • End Point Assessment – First Time Pass Rate.
  • EPA outcomes of top grade (merit or distinctions).
  • Apprenticeship satisfaction rates.
  • Employer satisfaction rates.
  • Apprenticeship retention rates.
  • Consistency of quality of training over time.
  • Build our reputation as Apprenticeship Training Provider of Choice within the FMCG sector.
  • Develop and retain a highly skilled and motivated workforce.

5.0 Managing Performance

We believe in allocating time to the continuous improvement of our team, including the setting of stretched targets, management of poor performance and recognition of achievements.

Reviews occur on a regular basis and include:

  • Weekly business review – Weekly KPI review, action plan review, project update.
  • Monthly – Monthly KPI review, action plan review.
  • Annual Audit – completed by the Master Trainer to ensure consistency and quality of training over time.
  • Twice yearly Individual Appraisal – Behaviour, Skills, Targets as well as case load and support requirements review.

6.0 Continuous Professional Development (CPD)

CPD development is important to deliver high quality standards with the latest technical and management developments in the industry. CPD forms part of the twice-yearly appraisal discussion to track progress and agree next steps.

7.0 Related Policies and procedures

  • Continuity Plan – LIEURAPP22001.
  • Equality & Diversity Policy – LIEURAPP22002.
  • Safeguarding Policy – LIEURAPP22003.
  • Prevent Duty Policy – LIEURAPP22004.
  • Health & Safety Policy – LIEURAPP2205.
  • Complaint’s policy – LIEURAPP22006.
  • Accreditation of Prior Learning – LIEURAPP2207.
  • Employee Professional Development Policy – LIEURAPP22009.
  • Teaching, Learning and Assessment Policy and Procedure.
  • Examination and Assessment, Internal Verification and Moderation Policy.
  • Fraud, Bribery & Corruption.
  • General Data Protection Regulation (GDPR).

For further information on our policies please call LI Europe on 0333 456 1988 or email us – contact@li-europe.com


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