The Power of Thank you. Are you managing your team? image


The Power of Thank you. Are you managing your team?

In the popular TV show Undercover Boss the company CEOs learn what’s really going on within their company. Every episode demonstrates that there are a number of basic issues that provide daily irritations to staff that could easily be resolved by the employees themselves given the opportunity. Usually they also find that most of their staff care much more about the organisation that they’re given credit for.

This illustrates two important points within business;

  • If everyone is engaged in improvement and empowered to help improve their organisation then the number of small irritations that cost the company lost time and lost morale can be overcome more easily than if a top down approach is used.
  • Whilst every organisation has its characters, in general people want to do a good job but they may not have the channels or tools they require to enable them to do this.

The last, and most powerful scene in every episode, shows the CEO giving feedback to the people he’s worked alongside during filming. In most cases all the employees are over the moon that a) the CEO actually listened to them and b) the CEO thanked them.

This highlights the power of a simple thank you – an indication that someone outside their normal sphere of interaction noticed and appreciated an action.

If you want to see your Front Line Managers excel in their roles by applying practical management tools to their day-to-day activities then contact us find out about FLM training, and to discuss your specific needs.



What we’re doing is great. I’ve been wanting help like this for what seems ages, the structure for problem solving makes it easy for everyone to get involved.

Cell Technical Expert, Multi-Site Household Goods Company

It’s brilliant! We used to produce 3 or 4 full bins of waste a day now we’re down to less than ½ a bin! The final bit of work we do should reduce it to virtually nothing!

Operator – Branded Bakery