The Power of Thank you. Are you managing your team? image


The Power of Thank you. Are you managing your team?

In the popular TV show Undercover Boss the company CEOs learn what’s really going on within their company. Every episode demonstrates that there are a number of basic issues that provide daily irritations to staff that could easily be resolved by the employees themselves given the opportunity. Usually they also find that most of their staff care much more about the organisation that they’re given credit for.

This illustrates two important points within business;

  • If everyone is engaged in improvement and empowered to help improve their organisation then the number of small irritations that cost the company lost time and lost morale can be overcome more easily than if a top down approach is used.
  • Whilst every organisation has its characters, in general people want to do a good job but they may not have the channels or tools they require to enable them to do this.

The last, and most powerful scene in every episode, shows the CEO giving feedback to the people he’s worked alongside during filming. In most cases all the employees are over the moon that a) the CEO actually listened to them and b) the CEO thanked them.

This highlights the power of a simple thank you – an indication that someone outside their normal sphere of interaction noticed and appreciated an action.

If you want to see your Front Line Managers excel in their roles by applying practical management tools to their day-to-day activities then contact us find out about FLM training, and to discuss your specific needs.



It must be said that the concept of change management which LI were asked to bring in was a very big ‘ask’. Their work on the floor was very beneficial to change management. LI try to problem solve by using the workforce. This has to be done tactfully. They achieved it. They had the respect of the people on the floor and the management which is a major credit.

Peter Barnett, CFO, KR Castlemaine

That’ll never work [about the modification]...

[2 hours later]... That’s a good idea.